Terms & Conditions B2B

Welcome to AddYourTrips B2B. These Terms & Conditions govern your access to and use of the AddYourTrips B2B website, travel booking platform, booking systems, and related services.

By registering for, accessing, or using our platform, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the provisions applicable to your use of our services.

1. User Eligibility

AddYourTrips B2B services are intended for authorized travel agents, travel agencies, business partners, and other eligible users.

Users must provide accurate and complete information during registration and update their details when necessary. AddYourTrips B2B may request additional business information or verification documents where reasonably required for account verification, security, or compliance.

2. Account Responsibility

Each registered user is responsible for maintaining the confidentiality of their account credentials and for activities performed through their account, subject to applicable law.

Users agree to:

• Keep usernames, passwords, and authentication details secure.

• Avoid sharing account access with unauthorized individuals.

• Notify AddYourTrips B2B promptly of suspected unauthorized access.

• Ensure that account information remains accurate and up to date.

• Use the platform only for authorized business purposes.

AddYourTrips B2B may take reasonable steps to protect accounts where suspicious activity or security risks are identified.

3. Bookings and Reservations

Flight, hotel, holiday package, and other travel bookings made through AddYourTrips B2B are subject to availability and the applicable terms, fare rules, cancellation policies, and conditions of the relevant service provider.

A booking will generally be considered confirmed when the applicable confirmation, booking reference, ticket, voucher, or other confirmation document has been issued through the platform or communicated by the relevant provider.

Users should verify all booking details before completing a transaction.

4. Pricing and Availability

Prices, fares, room rates, taxes, fees, and availability may change until a booking is successfully confirmed.

The final booking amount will depend on the applicable price, taxes, charges, and booking conditions at the time of confirmation.

If a genuine pricing, technical, or availability error occurs, AddYourTrips B2B may review the affected transaction and communicate the available options to the relevant user, subject to applicable law and booking conditions.

5. Payments and Financial Obligations

Users must complete payments through the payment methods and procedures made available for their accounts and bookings.

All applicable booking amounts, taxes, supplier charges, service fees, and other disclosed charges must be paid according to the relevant payment terms.

For accounts operating under an approved credit or settlement arrangement, payment deadlines, credit limits, outstanding balances, and settlement obligations will be governed by the applicable business agreement.

Failure to complete a required payment may result in a booking remaining unconfirmed or being cancelled, where permitted under the relevant booking conditions.

6. Cancellations and Refunds

Cancellation and refund requests are subject to the applicable airline, hotel, supplier, or service provider policies.

Refund eligibility and amounts may depend on fare rules, cancellation deadlines, supplier penalties, applicable taxes, service fees, and other permitted deductions.

Approved refunds will be processed according to the applicable booking conditions, payment method, and any agreed B2B settlement arrangements.

For further information, users should refer to the AddYourTrips B2B Refund Policy and the terms associated with the specific booking.

7. Changes and Amendments

Changes to passenger details, travel dates, routes, hotel reservations, or other booking information may be subject to availability, supplier rules, amendment fees, fare differences, and applicable service charges.

AddYourTrips B2B does not guarantee that every requested amendment will be permitted or available.

Users should submit amendment requests through the designated support channels and wait for confirmation before assuming that a booking has been changed.

8. Travel Documents and Passenger Information

Travel agents and authorized users are responsible for providing accurate passenger and booking information.

They should also advise travellers to ensure that they possess valid passports, visas, permits, identification documents, and other documentation required for their journeys.

Entry requirements, transit rules, and documentation requirements may vary by destination and traveller circumstances. Users and travellers should verify the applicable requirements with the relevant authorities and service providers.

AddYourTrips B2B shall not be responsible for consequences arising from inaccurate information or missing documentation, except to the extent responsibility cannot lawfully be excluded.

9. Third-Party Service Providers

Travel services available through AddYourTrips B2B may be provided by independent third parties, including airlines, hotels, transportation companies, destination management companies, payment providers, and other travel suppliers.

Such services are subject to the relevant provider's terms, conditions, policies, availability, and operational procedures.

AddYourTrips B2B may facilitate access to these services but does not directly control every aspect of a third-party provider's operations.

10. User Conduct

Users agree to use the AddYourTrips B2B platform lawfully and responsibly.

Users must not:

• Conduct fraudulent or unauthorized transactions.

• Submit false or misleading information.

• Access accounts or systems without authorization.

• Interfere with platform functionality or security.

• Introduce malware or malicious code.

• Manipulate booking systems or misuse platform features.

• Collect or reproduce platform data without authorization.

• Use the platform for unlawful or unauthorized commercial activities.

Violations may result in appropriate account restrictions or other action, subject to applicable law and contractual obligations.

11. Platform Availability

AddYourTrips B2B aims to maintain reliable access to its platform and services. However, uninterrupted availability cannot always be guaranteed.

Temporary interruptions may occur due to maintenance, technical issues, network problems, supplier system failures, payment gateway interruptions, security incidents, or circumstances beyond reasonable control.

Reasonable efforts will be made to restore affected services when practicable.

12. Limitation of Liability

AddYourTrips B2B aims to provide reliable booking and technology services but may rely on independent suppliers for the delivery of travel products and services.

To the extent permitted by applicable law, AddYourTrips B2B shall not be liable for losses arising from events outside its reasonable control, including third-party supplier disruptions, airline schedule changes, hotel cancellations, technical interruptions, or force majeure events.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Any additional allocation of risk or liability agreed with a business partner will be governed by the relevant written agreement.

13. Intellectual Property

All platform content, branding, trademarks, logos, software, designs, text, graphics, documentation, and other materials are owned by or licensed to their respective rights holders.

Users may not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit protected materials without appropriate authorization, except as permitted by applicable law.

Access to the platform does not grant users ownership of its intellectual property.

14. Privacy and Data Protection

The collection, use, storage, and protection of personal and business information are governed by the AddYourTrips B2B Privacy Policy and applicable data-protection requirements.

Users must ensure that they are authorized to submit passenger, customer, and business information through the platform.

Travel agents and business partners are responsible for handling customer information appropriately and complying with applicable privacy and data-protection obligations.

15. Suspension or Termination

AddYourTrips B2B may suspend an account, restrict platform access, or terminate access where reasonably necessary because of suspected fraud, unauthorized activity, security concerns, material violations of these Terms, non-payment, or legal requirements.

Where appropriate and legally permissible, users may be asked to provide additional information or resolve outstanding issues before access is restored.

Suspension or termination does not automatically remove existing payment obligations or other responsibilities arising before termination, subject to applicable law and the relevant agreements.

16. Changes to These Terms

AddYourTrips B2B may update these Terms & Conditions to reflect changes in services, technology, business practices, or applicable legal requirements.

Updated terms will be published on the relevant platform, with an effective date or notice where appropriate.

Where required by law or a separate agreement, applicable notice and acceptance procedures will be followed.

17. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by the laws of India, subject to applicable mandatory legal requirements.

Disputes arising from the use of the AddYourTrips B2B platform will be addressed through the applicable legal and dispute-resolution procedures. The competent courts and any agreed dispute-resolution arrangements will be determined in accordance with applicable law and relevant written agreements.

18. Contact Us

For questions regarding these Terms & Conditions, bookings, payments, cancellations, refunds, or other B2B services, users may contact AddYourTrips B2B through the official contact details provided on our website or platform.

19. Agreement

By registering for or using the AddYourTrips B2B platform, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the terms applicable to your account and use of our services.