Refund Policy

At AddYourTrips, we aim to provide transparent and convenient travel booking services. This Refund & Cancellation Policy explains the conditions applicable to cancellations, amendments, and refunds for bookings made through our platform.

Refund eligibility may vary depending on the airline, hotel, travel service provider, fare type, booking conditions, and applicable supplier policies. Customers are advised to review the relevant cancellation and refund conditions before completing a booking.

1. Flight Bookings

Refund Eligibility

Refund eligibility for flight bookings depends on the applicable airline fare rules and cancellation policy.

• Flight tickets may be fully refundable, partially refundable, or non-refundable.

• Refunds may be subject to airline cancellation charges, applicable service fees, and other permitted deductions.

• Certain taxes or government charges may be refundable depending on the airline's rules and applicable regulations.

• Promotional, discounted, and restricted fares may have specific cancellation conditions.

• Refunds for airline cancellations or schedule changes will be handled according to applicable airline policies and legal requirements.

Cancellation Requests

Customers should submit cancellation requests through the available AddYourTrips support channels as soon as possible.

Please provide the following details:

• Booking reference or PNR

• Passenger name

• Registered email address or mobile number

• Cancellation request details

Submitting a cancellation request does not automatically guarantee a refund. The final refundable amount will depend on the applicable fare rules and charges.

Refund Processing

Once the refund is approved and the relevant amount becomes available for processing, AddYourTrips will process the eligible refund in accordance with the applicable booking terms and payment procedures.

Refunds may take approximately 7–21 business days or longer, depending on supplier approval, payment gateway procedures, and banking timelines. Actual processing times may vary.

2. Hotel Bookings

Refund Eligibility

Hotel refund eligibility depends on the property's cancellation policy and the rate selected during booking.

Reservations may be:

• Fully refundable

• Partially refundable

• Non-refundable

• Refundable only before a specified deadline

The cancellation conditions displayed during booking or in the confirmation details will generally apply to the reservation, subject to applicable law.

Cancellation Deadlines

Customers should submit cancellation requests before the deadline specified in their booking confirmation.

Depending on the property's policy, late cancellations may result in partial refunds, cancellation charges, one-night charges, or loss of the booking amount.

No-Show Policy

If a guest does not check in on the scheduled date and has not cancelled within the applicable cancellation period, the reservation may be treated as a no-show.

Refund eligibility in such cases will depend on the accommodation provider's policy and applicable legal requirements.

3. Other Travel Services

Cancellation and refund conditions for additional travel services depend on the relevant service provider's terms.

Depending on the service, bookings may be refundable, partially refundable, non-refundable, or subject to specific cancellation deadlines.

Customers should review the applicable conditions before confirming a booking. Refund and amendment requests will be handled according to the relevant service terms and applicable law.

4. AddYourTrips Service and Booking Fees

Certain transactions may include service fees, convenience fees, processing charges, or booking-related fees.

Where permitted by applicable law and disclosed during the booking process:

• Service or convenience fees may be non-refundable.

• Cancellation or administrative charges may apply.

• Payment processing charges may be non-refundable where permitted.

• Supplier-imposed fees may be deducted from eligible refunds.

Any applicable charges will be determined according to the relevant booking conditions and applicable legal requirements.

5. Partial Refunds

If only part of a booking is cancelled, the refund will depend on the applicable supplier rules.

Examples may include:

• Cancelling one passenger while other passengers retain their bookings.

• Cancelling selected hotel nights while keeping the remaining nights.

• Cancelling part of a travel service where permitted.

The refundable amount will be calculated according to the applicable booking conditions, supplier charges, and services cancelled.

6. Cancellation by an Airline, Hotel, or Service Provider

If an airline, hotel, or other travel provider cancels or changes a confirmed service, available options may include:

• A refund

• Rebooking or rescheduling

• An alternative service

• Other arrangements permitted by the provider's policy

The available options will depend on the circumstances, supplier policies, and applicable legal requirements.

Where a refund is due or approved, AddYourTrips will assist with processing the eligible amount in accordance with the relevant booking terms and payment procedures.

7. Force Majeure

Force majeure refers to exceptional circumstances beyond the reasonable control of AddYourTrips or the relevant service provider.

These may include:

• Natural disasters and severe weather

• Pandemics or epidemics

• War or civil unrest

• Government restrictions or travel bans

• Strikes or airport closures

• Other unforeseen events beyond reasonable control

Refunds are not automatically guaranteed in every such situation. Available refunds, credits, rescheduling options, or alternative arrangements will depend on the supplier's policy, applicable law, and the circumstances of the event.

8. Refund Method

Approved refunds will generally be processed through the original payment method used for the booking, where supported and applicable.

Depending on the original payment method, the refund may be credited to the relevant debit or credit card, bank account, UPI account, or another eligible payment method.

The time required for the funds to appear in the customer's account depends on the payment provider and financial institution.

9. Refund Processing Time

AddYourTrips aims to process eligible refunds within approximately 7–21 business days after the necessary approvals and funds have been received, where applicable.

Actual timelines may vary depending on:

• Airline, hotel, or supplier processing

• Refund approval and verification

• Payment gateway procedures

• Bank or card issuer processing

• Public holidays

• International payment processing

• Other circumstances beyond reasonable control

If a refund has not been received within the applicable timeframe, customers may contact our support team for assistance.

10. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact AddYourTrips through the support channels listed on our official website.

Please provide:

• Booking reference or PNR

• Passenger or traveller name

• Registered email address

• Registered mobile number

• Booking date

• Type of service booked

• Reason for the request

Additional information or supporting documents may be requested where reasonably necessary to verify and process the request.

11. Important Conditions

• Submitting a refund request does not guarantee refund approval.

• Refund eligibility is subject to the applicable booking conditions, supplier policies, and legal requirements.

• Non-refundable bookings may not qualify for refunds except where required by applicable law or the relevant supplier's policy.

• Cancellation charges may vary according to the booking and cancellation date.

• Applicable supplier fees and disclosed service charges may be deducted where permitted.

• Customers should not assume that a booking has been cancelled until cancellation confirmation has been received.

• Refund processing may require additional time for supplier approval, payment reconciliation, or banking procedures.

12. Policy Updates

AddYourTrips may update this Refund & Cancellation Policy to reflect changes in our services, supplier policies, payment procedures, or applicable legal requirements.

The latest version will be published on this page with its applicable effective date.

13. Contact Us

For assistance with cancellations, refunds, or booking-related questions, please contact AddYourTrips through the contact details provided on our official website.

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