Refund Policy B2B

AddYourTrips B2B aims to provide a transparent and convenient refund process for travel agents, agencies, and authorized business partners. This Refund & Cancellation Policy explains the general conditions applicable to cancellations, amendments, and refunds for bookings made through our B2B travel platform.

Refund eligibility, refundable amounts, and processing times may vary depending on the booking type, supplier policies, fare rules, cancellation timing, and applicable contractual terms.

1. Scope of This Policy

This policy applies to eligible flight bookings, hotel reservations, holiday packages, and other travel-related services accessed through the AddYourTrips B2B platform.

All bookings remain subject to the applicable terms and conditions of the respective airline, hotel, travel supplier, or service provider.

2. Flight Booking Refunds

Refunds for flight bookings are subject to the applicable airline fare rules and cancellation conditions.

Depending on the ticket type and airline policy:

• Tickets may be refundable, partially refundable, or non-refundable.

• Cancellation charges and applicable service fees may apply.

• Refundable taxes or other charges will be determined according to airline rules and applicable regulations.

• Promotional and restricted fares may have special refund conditions.

• Airline cancellations and schedule changes will be handled according to the applicable airline policy and legal requirements.

Travel agents should review the applicable fare rules before submitting a cancellation or refund request.

3. Hotel Booking Refunds

Hotel refunds depend on the property's cancellation policy, room rate, booking conditions, and cancellation deadline.

Reservations may be fully refundable, partially refundable, or non-refundable. Late cancellations and no-shows may result in cancellation charges or loss of the booking amount, subject to the property's policy and applicable law.

Agents should review the cancellation conditions associated with each reservation before confirming a booking or submitting a refund request.

4. Other Travel Services

Refunds for holiday packages, transfers, activities, and other travel services are subject to the terms of the relevant supplier.

Certain services may have specific cancellation deadlines, amendment charges, refund restrictions, or non-refundable conditions.

AddYourTrips B2B will handle eligible requests according to the applicable booking terms, supplier procedures, and relevant agreements.

5. Refund Request Process

Travel agents and authorized business partners should submit cancellation and refund requests through the designated AddYourTrips B2B support channel or platform.

Requests should include the following details:

• Booking reference or PNR

• Passenger or guest name

• Agency or partner details

• Booking date and travel date

• Service type

• Reason for cancellation or refund

• Supporting documents, where required

Submission of a request does not guarantee refund approval. Additional information may be requested to verify the booking and determine eligibility.

6. Cancellation Charges and Deductions

The final refundable amount will be calculated according to the applicable booking conditions and supplier rules.

Where applicable and permitted, deductions may include:

• Airline or hotel cancellation charges

• Supplier-imposed penalties

• Fare differences or amendment fees

• Applicable service or administrative charges

• Non-refundable booking or convenience fees

• Other disclosed and permitted charges

The applicable deductions will depend on the specific booking and relevant contractual terms.

7. Refund Processing and Timelines

Once a refund is approved and the relevant amount has been received or authorized by the supplier, AddYourTrips B2B will process the eligible amount through the applicable payment or settlement procedure.

Processing timelines may vary depending on:

• Airline, hotel, or supplier approval

• Supplier refund processing procedures

• Payment gateway processing

• Banking and financial institution timelines

• Transaction verification and reconciliation

• Applicable business partner settlement arrangements

Any estimated processing period communicated for a particular booking should be treated as subject to the relevant supplier and payment procedures.

8. Refund Settlement for B2B Partners

Refunds for travel agents and business partners will be processed according to the applicable payment method, account arrangement, and settlement terms agreed upon with AddYourTrips B2B.

Depending on the arrangement, an approved refund may be credited to the original payment method, adjusted against an eligible outstanding balance, or processed through another agreed settlement method, subject to applicable law and contractual terms.

Agents should reconcile refund credits against their booking and transaction records.

9. Cancellation by Airlines, Hotels, or Suppliers

If an airline, hotel, or other travel supplier cancels a confirmed service, available options may include a refund, rescheduling, rebooking, or an alternative arrangement.

The available options depend on the supplier's policy, the circumstances of the cancellation, and applicable legal requirements.

AddYourTrips B2B will assist its business partners with eligible requests in accordance with the applicable booking conditions and supplier procedures.

10. Non-Refundable Bookings

Certain fares, hotel rates, packages, and travel services may be designated as non-refundable.

Such bookings may not qualify for a refund except where permitted by the applicable supplier policy, required by law, or provided under the relevant booking terms.

Travel agents are responsible for reviewing and communicating applicable booking restrictions to their customers before confirming reservations.

11. Refund Delays and Third-Party Processing

Refund processing may be delayed due to supplier procedures, payment gateway verification, banking timelines, public holidays, international payment processing, or other circumstances beyond AddYourTrips B2B's reasonable control.

AddYourTrips B2B will provide reasonable assistance with eligible refund enquiries. The handling of delays and any applicable responsibilities will be subject to the relevant agreements and applicable law.

12. Amendments to This Policy

AddYourTrips B2B may update this Refund & Cancellation Policy to reflect changes in supplier rules, platform services, payment procedures, business arrangements, or applicable legal requirements.

The latest version will be published on this page with the applicable effective date.

13. Contact and Support

For refund requests, cancellations, settlement enquiries, or booking-related assistance, travel agents and authorized business partners should contact AddYourTrips B2B through the official support channels provided on our website or B2B platform.