Privacy Policy B2B

At AddYourTrips B2B, we understand the importance of protecting personal, business, and transaction-related information. This Privacy Policy explains how AddYourTrips B2B collects, processes, uses, stores, and protects information provided through our website, B2B travel portal, and related services.

Our platform is designed to support travel agents, travel agencies, business partners, and authorized users in accessing travel booking solutions and managing their business-related travel requirements.

1. Information We Collect

Depending on the services you use, we may collect the following types of information:

• Personal Information: Name, mobile number, email address, and other contact details.

• Business Information: Agency name, company details, business address, GST details where applicable, and business registration information where required.

• Account Information: Username, login credentials, account identifiers, and access permissions.

• Booking Information: Passenger details, flight reservations, hotel bookings, travel itineraries, and related service requests.

• Transaction Information: Payment records, invoices, billing details, refunds, and transaction references.

• Technical Information: IP address, browser details, device information, access logs, and platform usage data, where collected.

We collect information that is reasonably necessary to operate our platform, provide requested services, maintain account security, and meet applicable legal obligations.

2. How We Use Your Information

AddYourTrips B2B may use collected information for the following purposes:

• Creating and managing travel agent and business partner accounts.

• Providing access to B2B travel booking services.

• Processing flight, hotel, and other travel-related bookings.

• Managing transactions, invoices, payments, and refunds.

• Providing customer support and resolving booking-related queries.

• Sending booking confirmations, account notifications, and important service updates.

• Verifying business accounts and preventing fraud or unauthorized access.

• Monitoring platform performance and improving our services.

• Meeting applicable legal, regulatory, accounting, and compliance requirements.

• Communicating relevant business updates, offers, and service announcements where permitted by applicable law.

3. Data Security

We take reasonable technical and organizational measures to protect personal and business information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, account authentication, security monitoring, and appropriate data-handling practices.

Authorized access to information is limited where reasonably necessary for platform operations, service delivery, and business administration.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

4. Sharing of Information

AddYourTrips B2B may share relevant information with trusted third parties when necessary to provide our services or meet applicable legal obligations.

These parties may include:

• Airlines and hotel providers.

• Travel suppliers and service partners.

• Payment gateways and financial service providers.

• Technology, hosting, and platform support providers.

• Authorized business partners involved in fulfilling requested services.

• Government authorities or regulatory bodies where required by law.

Information shared will be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements and contractual safeguards.

AddYourTrips B2B does not sell personal information to third parties.

5. Account Credentials and Access

Travel agents and authorized business users are responsible for maintaining the confidentiality of their account credentials.

Users should not share passwords or grant unauthorized individuals access to their accounts.

Please notify AddYourTrips B2B promptly if you suspect unauthorized account access, compromised credentials, or suspicious account activity.

We may take reasonable steps to verify account ownership, protect account information, and restrict access where necessary for security or compliance reasons.

6. Payment and Transaction Information

Payments and financial transactions may be processed through applicable payment gateways or financial service providers.

Depending on the payment method and service used, we may receive transaction references, payment status, billing details, and related records necessary to manage bookings and reconcile payments.

Sensitive payment credentials are handled according to the applicable payment provider's processes and security requirements.

7. Cookies and Technical Information

Our website and B2B platform may use cookies and similar technologies to:

• Maintain login sessions and support platform functionality.

• Remember user preferences where supported.

• Improve website performance and usability.

• Analyze platform traffic and usage patterns.

• Help detect suspicious activity and protect platform security.

Users may manage cookies through their browser settings. Disabling certain cookies may affect the functionality of some platform features.

8. Data Retention

AddYourTrips B2B retains personal, business, booking, and transaction information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, resolve disputes, maintain business records, and comply with applicable legal requirements.

Retention periods may vary depending on the type of information, the services provided, and relevant legal or contractual obligations.

When information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to applicable requirements.

9. Data Protection Responsibilities of Business Partners

Travel agents, agencies, and business partners who submit passenger or customer information through our platform are responsible for ensuring that they have the necessary authorization and lawful basis to provide that information.

Business partners should provide accurate information, use customer data only for authorized purposes, and follow applicable privacy and data-protection requirements.

Where relevant, business partners should also take reasonable steps to inform their customers about how their information is used for travel bookings and related services.

10. Your Privacy Rights

Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of their personal information, or to exercise other available data-protection rights.

Requests may be subject to identity verification, legal obligations, contractual requirements, and applicable exceptions.

To submit a privacy-related request, please contact AddYourTrips B2B through the contact details provided on our official website.

11. Third-Party Websites and Services

Our platform may contain links to or integrations with third-party websites and services.

The privacy practices of those third parties are governed by their own policies and terms. We encourage users to review the relevant policies before providing information directly to third-party services.

12. Policy Updates

AddYourTrips B2B may update this Privacy Policy from time to time to reflect changes in our platform, business practices, security measures, or applicable legal requirements.

The latest version will be published on this page, along with an updated effective date where appropriate.

Users are encouraged to review this page periodically to remain informed about our privacy practices.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal or business information, please contact AddYourTrips B2B using the contact details provided on our official website.